Service & Complaint

We always strive to supply you with flawless goods. Unfortunately, complaints or returns of goods can never be completely excluded. In order to ensure a smooth processing, we ask you to observe the following information. In order to process your RMA quickly, we require advance information about the planned return of goods. Your RMA and any communication with Memorysolution will be handled under a unique number.

Fill In Form

Click here to access the RMA form. Guidance and answers to frequently asked questions can be found here.

Return of Defective Items

You can find instructions on packaging as well as our shipping address in the FAQ section, directly below the RMA form.

Processing by Memorysolution

We will process your inquiries as quickly as possible. Here you will find the contact details of our contact persons.

RMA Form

First Name *

Last name *

Phone *

E-Mail *

Reason for return *

Article nr *

Quantity *

Serial No

Invoice Nr

Your Transaction Nr

File attachment

Images & documents

Information on the use of your personal data can be found under Privacy information.

Return of Defective Items

You can find instructions on packaging as well as our shipping address in the FAQ section, directly below the RMA form.

Contact persons in RMA

You can reach us on workdays from 8.00 am to 5.00 pm at:

Tel: +49 (0)7667 9469-51 (Mrs. Kunzelmann)
Tel: +49 (0)7667 9469-25 (Mr. Schmidt)
Fax: +49 (0)7667-9469-69

How should the returns be packed?

All components must be packed antistatically.
All components must be packed shockproof.
Please use outer packing.
The RMA number must be clearly visible on the outside of the package.

All components must be properly packaged in accordance with the ESD Packaging Ordinance (DIN EN 61340-5-1) applicable in Germany and transported back to us in ESD-compliant packaging.

What do I have to consider when exchanging the warranty?

Send us a request for repair / warranty replacement or return of goods.
Please mark your return clearly visible on the outside of the package with the RMA number and enclose the return slip with the delivery.
Please send the return shipment free of charge.
Returns without RMA number will not be accepted.

What should the error description look like?

Please provide a detailed error description so that the error can be traced. Unfortunately, we cannot accept error descriptions such as "defective" or "without function", as these are not comprehensible in many cases.

What does "original condition" mean for returns?

The products must arrive at our premises in the same condition in which they left our premises. This includes labels of the manufacturer as well as labels of Memorysolution GmbH. Components for which the labels have been removed or provided with their own labels can unfortunately not be processed.

Important note on data protection

You want to return a defective data carrier to us? It cannot be ruled out that we or other downstream service providers or manufacturers may become aware of the content on these data carriers. So please make sure that the data media have been properly deleted before returning them. If possible, you should also inform your customers of the dangers of unintentional data transfer.

We would like to point out that defective data media within the warranty period are generally forwarded to the manufacturer. Defective data media outside the warranty period will be destroyed by us in accordance with data protection regulations.