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Service & Returns

At Memorysolution, we offer specific processes for the return and complaint of products, depending on the area from which your product originates. Please select the appropriate area below:

RMAs for Custom Server Solutions (BTO)

For complaints and returns in the area of our Custom Server Solutions (BTO), please visit our specialized helpdesk:

To the BTO RMA Helpdesk

RMAs for IT Distribution

If you wish to complain about or return products from our IT Distribution area (e.g., memory modules, SSDs, server components), you are in the right place. Please read the following information for a smooth processing of your RMA:

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Fill In Form 

Click here to access the RMA form. Guidance and answers to frequently asked questions can be found here.
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Return of Defective Items 

You can find instructions on packaging as well as our shipping address in the FAQ section, directly below the RMA form.
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Processing by Memorysolution 

We will process your inquiries as quickly as possible. Here you will find the contact details of our contact persons.

RMA Form

Images & documents

Information on the use of your personal data can be found under Privacy information.

Return of Defective Items

You can find instructions on packaging as well as our shipping address in the FAQ section, directly below the RMA form.

You can reach us at the following times:
Mon - Thu: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 4:00 PM

RMAs for IT Distribution


Tel: +49 (0)7667 9469-51 (Ms. Kunzelmann)
Tel: +49 (0)7667 9469-26 (Mr. Wörne)
Fax: +49 (0)7667-9469-21

RMAs for Custom Server Solutions (BTO)

For complaints and returns in the area of our Custom Server Solutions (BTO), please contact:

Tel: +49 (0)4298 95693-30 (Mr. Apel)

Alternatively, you can visit our specialized helpdesk:

To the BTO RMA Helpdesk

  1. All components must be packed antistatically. 
  2. All components must be packed shockproof. 
  3. Please use outer packing. 
  4. The RMA number must be clearly visible on the outside of the package. 
All components must be properly packaged in accordance with the ESD Packaging Ordinance (DIN EN 61340-5-1) applicable in Germany and transported back to us in ESD-compliant packaging.

  1. Send us a request for repair / warranty replacement or return of goods.
  2. Please mark your return clearly visible on the outside of the package with the RMA number and enclose the return slip with the delivery.
  3. Please send the return shipment free of charge.
  4. Returns without RMA number will not be accepted.

Please provide a detailed error description so that the error can be traced. Unfortunately, we cannot accept error descriptions such as "defective" or "without function", as these are not comprehensible in many cases.

The products must arrive at our premises in the same condition in which they left our premises. This includes labels of the manufacturer as well as labels of Memorysolution GmbH. Components for which the labels have been removed or provided with their own labels can unfortunately not be processed.

You want to return a defective data carrier to us? It cannot be ruled out that we or other downstream service providers or manufacturers may become aware of the content on these data carriers. So please make sure that the data media have been properly deleted before returning them. If possible, you should also inform your customers of the dangers of unintentional data transfer.

We would like to point out that defective data media within the warranty period are generally forwarded to the manufacturer. Defective data media outside the warranty period will be destroyed by us in accordance with data protection regulations.