Privacy Policy

1. Data Protection at a Glance

To save you time, here is a brief overview. Detailed information is provided below.

2. Controller

The controller is Memorysolution GmbH, headquartered in Breisach, Germany.

3. Data Processing

When you visit this website, data is automatically collected and stored in server log files. This ensures secure operation of the web server. Our web server is located in Germany and the log files are deleted after 14 days.

If you contact us or apply for a job, we process your data in line with the intended purpose and your expectations.

If you register to use our B2B shop, the data you provide will be processed to set up your customer account on this site and in our ERP system. This also applies to data you provide to us as part of future orders or RMA requests via the shop system or by other means.

We also store your “cookie settings”. This is necessary so that we only process certain data with your consent. For this we use the consent management platform Cookiebot by Usercentrics.

4. Legal Bases

We have a legitimate interest in secure website operation and are also legally obliged to take technical measures to secure our processing activities. Log files serve this purpose.

Contacts and applications are made voluntarily by you. They often lead to a contractual relationship which is initiated by your contact or application.

Your registration, orders and RMA requests are processed to handle these tasks smoothly and transparently.

Where you allow us to use tracking mechanisms, we process such information on the basis of your consent.

5. Rights of the Data Subject

You have the right to obtain information free of charge at any time about the origin, recipients and purpose of your stored personal data. You also have the right to request rectification or erasure of this data. If you have given consent to data processing, you may revoke this consent at any time with effect for the future. You also have the right, under certain circumstances, to request restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

6. General Mandatory Information

Below you will find more detailed information on how we handle your personal data.

We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

Please note that data transmission over the internet (e.g. communication by email) may have security gaps. Complete protection of data against access by third parties is not possible.

6.1 Note on the Controller

The controller for data processing on this website is:

Memorysolution GmbH
Hafenstr. 17
D-79206 Breisach
Germany

Phone: +49 (0) 7667 / 9469 - 0
Email: info@memorysolution.de

The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data (e.g. names, email addresses, etc.).

6.2 Data Protection Officer

We have appointed a Data Protection Officer.

Memorysolution GmbH
– Attn. Data Protection Officer –
Hafenstr. 17
D-79206 Breisach
Germany

Email: datenschutz@memorysolution.de

6.3 Storage Period

Unless a more specific storage period has been specified within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a legitimate request for erasure or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. tax or commercial retention periods); in the latter case, deletion will take place after these reasons cease to apply.

6.4 General Notes on the Legal Bases for Processing on this Website

If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR and, where special categories of data under Art. 9(1) GDPR are processed, on the basis of Art. 9(2)(a) GDPR. In the event of express consent to the transfer of personal data to third countries, processing is also based on Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or to access information on your device (e.g. via cookies), processing is additionally based on Sec. 25(1) TDDDG. Consent can be revoked at any time. If your data is required to perform a contract or to carry out pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR if you are our contractual partner as a natural person. As a rule, you are an employee of a legal entity that is our contractual partner — in this case, we process your data on the basis of our legitimate interest (Art. 6(1)(f) GDPR), which is to handle inquiries and orders in an uncomplicated and transparent manner. We also process your data where necessary to fulfill a legal obligation on the basis of Art. 6(1)(c) GDPR. Data processing may furthermore be based on our legitimate interests pursuant to Art. 6(1)(f) GDPR. The specific legal bases applicable in individual cases are explained in the following sections of this privacy policy.

6.5 Withdrawal of Your Consent / Right to Object

Many data processing operations are only possible with your express consent. You may revoke consent already given at any time. The lawfulness of the processing carried out up to the revocation remains unaffected.

Right to Object to Processing in Special Cases and to Direct Marketing (Art. 21 GDPR)

IF PROCESSING IS BASED ON ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT AT ANY TIME, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THOSE PROVISIONS. THE RELEVANT LEGAL BASIS FOR PROCESSING CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21(1) GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR SUCH MARKETING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION PURSUANT TO ART. 21(2) GDPR).

6.6 Right to Lodge a Complaint with a Supervisory Authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work or place of the alleged violation. The right to lodge a complaint is without prejudice to other administrative or judicial remedies.

6.7 Right to Data Portability

You have the right to receive data which we process automatically on the basis of your consent or in fulfillment of a contract, in a commonly used, machine-readable format, or to have it transmitted to another controller where technically feasible.

6.8 Access, Rectification and Erasure

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipients and the purpose of the data processing and, if applicable, a right to rectification or erasure of this data. You may contact us at any time regarding this or other questions on the subject of personal data.

6.9 Right to Restrict Processing

You have the right to request restriction of the processing of your personal data. This right exists in the following cases:

• If you contest the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the verification, you have the right to request restriction of processing.
• If the processing of your personal data was/is unlawful, you may request restriction instead of erasure.
• If we no longer need your personal data, but you need it to exercise, defend or assert legal claims, you have the right to request restriction instead of erasure.
• If you have objected pursuant to Art. 21(1) GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request restriction of processing.

If you have restricted processing, such data may—apart from storage—only be processed with your consent or for the establishment, exercise or defence of legal claims, or for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or a Member State.

7. Use of the Website, Cookies and Tracking

7.1 Hosting

We host the content of our website on our own servers in a data center in Germany.

7.2 SSL/TLS Encryption

For security reasons and to protect the transmission of confidential content (e.g. orders or inquiries you send to us as the site operator), this site uses SSL/TLS encryption. You can recognize an encrypted connection by the address bar of the browser switching from “http://” to “https://” and by the lock icon in your browser bar.

If SSL/TLS encryption is activated, the data you transmit to us cannot be read by third parties.

7.3 Cookies & Consent Management

Our website uses the consent management platform Cookiebot by Usercentrics, operated by Usercentrics GmbH, Sendlinger Str. 7, 80331 Munich, Germany. Cookiebot serves to obtain and document your consent to the storage of certain cookies on your device or the use of certain technologies.

The tool records: consent status, timestamp, pseudonymous user ID. This data is stored for 12 months and then automatically deleted.

Before consent, only technically necessary cookies are set. Statistics, marketing or preference cookies are only activated after your active consent. The complete list of cookies used, providers, purposes and storage periods is provided automatically by Cookiebot and is accessible at any time in the banner.

Note on external CDNs: Where external content delivery networks are used on individual pages (e.g. for icon/font libraries), their retrieval only occurs within the scope of your consent in the consent banner. Details on any providers used can be found at any time in the consent banner (cookie list) and the list of services.

7.4 Server Log Files

The provider of these pages automatically collects and stores information in so-called server log files which your browser transmits to us automatically. These are:

• Browser type and version
• Operating system used
• Referrer URL
• Host name of the accessing computer
• Time of the server request
• IP address

This data is not combined with other data sources.

The collection of this data is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of his website—server log files must be collected for this purpose.

7.5 Analytics and Advertising Tools

Google Tag Manager

We use Google Tag Manager. Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Tag Manager is a tool that allows us to integrate tracking/analytics tools and other technologies on our website. Google Tag Manager itself does not create user profiles, store cookies or perform independent analyses. It merely manages and deploys the tools integrated via it. However, Google Tag Manager records your IP address, which may also be transferred to Google's parent company in the United States.

The use of Google Tag Manager is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in fast and uncomplicated integration and management of various tools. Where consent is requested, processing takes place exclusively on the basis of Art. 6(1)(a) GDPR and Sec. 25(1) TDDDG insofar as consent includes the storage of cookies or access to information on the user’s device. Consent can be revoked at any time.

The company is certified under the EU–US Data Privacy Framework (DPF). More information: https://www.dataprivacyframework.gov/participant/5780.

Google Analytics

This website uses functions of the web analytics service Google Analytics. Provider: Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables analysis of website visitor behaviour (e.g. page views, dwell time, operating systems, origin). These data are assigned to the user’s end device; no assignment to a user ID takes place.

Google Analytics uses technologies that enable recognition of the user for the purpose of analysing user behaviour (e.g. cookies or device fingerprinting). The information collected by Google about use of this website is generally transmitted to a Google server in the USA and stored there.

The use of this service is based on your consent pursuant to Art. 6(1)(a) GDPR and Sec. 25(1) TDDDG. Consent can be revoked at any time.

Data transfer to the USA is based on the EU Commission’s Standard Contractual Clauses. Details: https://business.safety.google/adscontrollerterms/sccs/. The company is certified under the DPF: participant listing.

IP Anonymization

We have activated IP anonymization. Your IP address will be truncated by Google within EU Member States or other EEA contracting states before transmission to the USA. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activity and provide other services related to website and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data.

Browser Plugin

You can prevent collection and processing of your data by Google by downloading and installing the browser plugin available at: https://tools.google.com/dlpage/gaoptout?hl=en. More on how Google Analytics handles user data: Google support.

Data Processing Agreement

We have concluded a data processing agreement with Google and fully comply with the strict requirements of the German data protection authorities when using Google Analytics.

Google Ads

The website operator uses Google Ads (Google Ireland Limited, Dublin, Ireland). Ads may be displayed in Google Search or on third-party websites (keyword targeting) and based on user data available to Google (audience targeting). We can evaluate which search terms led to our ads and how many ads resulted in clicks.

Use is based on your consent under Art. 6(1)(a) GDPR and Sec. 25(1) TDDDG; consent can be revoked at any time. Data transfer to the USA is based on SCCs and DPF certification: frameworks, controller terms, DPF listing.

Google Conversion Tracking

With Google Conversion Tracking, Google and we can recognise whether users have performed certain actions (e.g. clicks on buttons, product views/purchases). We receive aggregated conversion statistics but no information that personally identifies users. Google uses cookies or similar recognition technologies for identification.

Use is based on your consent under Art. 6(1)(a) GDPR and Sec. 25(1) TDDDG; consent can be revoked at any time. Details: Google Privacy Policy. DPF certification: listing.

UTM Parameters

In our whitepapers and marketing materials, we use UTM parameters in download links solely for campaign evaluation (e.g. which ad or platform led to a download). Evaluation is performed in aggregate and without personal reference.

7.6 Proven Expert

On our “Company / Quality Management” page, we have integrated the rating seal from ProvenExpert. Provider: Expert Systems AG, Quedlinburger Str. 1, 10589 Berlin, Germany — https://www.provenexpert.com.

The seal allows us to display customer reviews submitted at ProvenExpert on our website. When you visit our website, a connection to ProvenExpert is established so that ProvenExpert can determine that you have visited our website. ProvenExpert also reads your language settings to display the seal in your chosen language.

Use of ProvenExpert is based on Art. 6(1)(f) GDPR (legitimate interest in a transparent presentation of customer reviews). Where consent is requested, processing is based exclusively on Art. 6(1)(a) GDPR and Sec. 25(1) TDDDG; consent can be revoked at any time.

8. Contact and Use of the Shop

8.1 Requests via Email, Phone, Fax or Contact Form

If you contact us by email, phone or fax, your inquiry including all resulting personal data (name, inquiry) will be stored and processed by us for the purpose of handling your request. We do not pass on this data without your consent.

Processing of this data is based on Art. 6(1)(b) GDPR where your request is related to the performance of a contract with you as a direct contractual partner or is necessary to carry out pre-contractual measures. In all other cases, processing is based on our legitimate interest in effectively handling inquiries (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if requested; consent can be revoked at any time.

Data transmitted to us via contact requests will remain with us until you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies (e.g. after completion of your request). Mandatory statutory provisions—especially retention periods—remain unaffected.

8.2 Registration on this Website

Please note that our products are aimed exclusively at business customers. For registration, we require the company address and the contact details of the person authorized to place online orders (salutation, name, first name, business email address, business telephone number). After we receive your registration, your future contact person will get in touch with you. As the process continues, we will require proof of business or an extract from the commercial register. If you do not provide the requested information, we must unfortunately decline the registration.

For important changes, such as changes to the scope of offers or technically necessary changes, we use the email address provided during registration to inform you in this way.

Processing of the data entered during registration is carried out for the purpose of executing the user relationship established by the registration and, if applicable, for initiating further contracts (Art. 6(1)(b) and Art. 6(1)(f) GDPR).

The data collected during registration will be stored by us as long as you are registered on this website and will then be deleted. Statutory retention periods remain unaffected.

8.3 Using our Online Shop

Processing of Customer and Contract Data

We collect, process and use personal customer and contract data to establish, structure and change our contractual relationships. We only collect, process and use personal usage data of this website to the extent necessary to enable the user to use the service or to bill for it. Legal basis: Art. 6(1)(b) GDPR (natural persons) and Art. 6(1)(f) GDPR (employees of legal entities).

If you order goods from us, we may pass on your personal data to the shipping service provider entrusted with the delivery. Only data required by the respective service provider to fulfill its task is shared (e.g. contact person at the company site and the corresponding phone number, if applicable).

Customer data collected will be deleted after completion of the order or termination of the business relationship and expiry of any statutory retention periods. Statutory retention periods remain unaffected.

8.4 Using our RMA Form

To ensure a smooth and straightforward process in the event of a return or exchange, we have set up an RMA form on our website. The mandatory data requested here (first name, last name, telephone number, email address, reason for return, item number and quantity) is required to process your request. Additional information (such as invoice number, any existing case number or a photo of the defective component) may help us.

Legal basis: Art. 6(1)(b) GDPR (natural persons) and Art. 6(1)(f) GDPR (employees of legal entities).

Please Note:

If you want to return a defective data carrier, it cannot be ruled out that we or subsequent service providers/manufacturers may become aware of its contents. Please ensure that data carriers are properly erased before returning them. If possible, you should also inform your customers about the risks of inadvertent data disclosure.

We point out that defective data carriers within the warranty period are usually forwarded to the manufacturer. Defective data carriers outside the warranty period are destroyed by us in compliance with data protection requirements.

8.5 Using our Ticket System

Our production team uses a ticket system for support requests. We also host this on our own servers and use the data entered to handle service and support requests by the respective department in our company. This data is not passed on to third parties. It is not possible to process support cases without the necessary information.

Legal basis: Art. 6(1)(b) GDPR (natural persons) and Art. 6(1)(f) GDPR (employees of legal entities).

9. Applications

Handling of Applicant Data

We offer you the opportunity to apply to us (e.g. by email or post). Below we inform you about the scope, purpose and use of your personal data collected during the application process. We assure you that collection, processing and use of your data is carried out in accordance with applicable data protection law and all other legal provisions and that your data is treated as strictly confidential.

Scope and Purpose of Data Collection

If you send us an application, we process the personal data associated with it (e.g. contact and communication data, application documents, notes from interviews) insofar as this is necessary to decide on the establishment of an employment relationship. Legal basis: Art. 6(1)(b) GDPR (general initiation of a contract) and — if you have given consent — Art. 6(1)(a) GDPR. Consent can be revoked at any time. Your personal data will be shared within our company only with persons involved in processing your application.

If the application is successful, the data you have submitted will be stored for the purpose of implementing the employment relationship (employment contract) on the basis of Art. 6(1)(b) GDPR in our data processing systems.

Retention Period

If we are unable to make you an offer, you reject an offer or withdraw your application, we reserve the right to retain the data you have submitted based on our legitimate interests (Art. 6(1)(f) GDPR) for up to 6 months from the end of the application process (rejection or withdrawal of the application). The data will then be deleted and physical application documents destroyed. Retention serves in particular as evidence in the event of a legal dispute. If it is apparent that the data will be required after the 6-month period (e.g. due to a pending legal dispute), deletion will only take place when the purpose for further retention no longer applies.

Longer retention may also take place if you have given corresponding consent (Art. 6(1)(a) GDPR) or if statutory retention obligations prevent deletion.

Recruiting Platforms

Join

JOIN Solutions AG, Eichenstrasse 2, 8808 Pfäffikon SZ (Schwyz), Switzerland
https://join.com/en/privacy

SchwarzwaldJob

Recruiting Now GmbH, Mangfallstraße 3, 83703 Gmund am Tegernsee, Germany
https://schwarzwald-jobs.de/datenschutz

10. Newsletter

10.1 Newsletter Data

If you would like to receive the newsletter offered on the website, we require an email address and information that allows us to verify that you are the owner of the specified email address and agree to receive the newsletter. Any additional data is collected, if at all, only on a voluntary basis. We use newsletter service providers described below.

10.2 Rapidmail

This website uses Rapidmail to send newsletters. Provider: rapidmail GmbH, Augustinerplatz 2, 79098 Freiburg i. Br., Germany.

Rapidmail is a service for organizing and analyzing newsletter distribution. The data you enter for the purpose of subscribing to the newsletter will be stored on Rapidmail servers in Germany.

10.3 Data Analysis by Rapidmail

For analysis purposes, emails sent via Rapidmail contain a so-called “tracking pixel” which connects to Rapidmail’s servers when the email is opened. This allows us to determine whether a newsletter message has been opened.

We can also use Rapidmail to determine whether and which links in the newsletter message are clicked. All links in the email are so-called tracking links that can count your clicks. If you do not want analysis by Rapidmail, you must unsubscribe from the newsletter. We provide a corresponding link in every newsletter message.

Further details on Rapidmail’s analysis functions: https://de.rapidmail.wiki/kategorien/statistiken/.

10.4 Legal Basis

Processing is based on your consent (Art. 6(1)(a) GDPR). You can revoke your consent at any time. The legality of data processing operations already carried out remains unaffected by the revocation.

10.5 Storage Period

The data you provide to us for the purpose of receiving the newsletter will be stored by us until you unsubscribe and will be deleted from the newsletter distribution list after you unsubscribe. Data stored by us for other purposes remains unaffected.

After unsubscribing, your email address may be stored by us or the newsletter service provider in a blacklist if necessary to prevent future mailings. The data from the blacklist will only be used for this purpose and not merged with other data. This serves both your interest and our interest in complying with legal requirements for newsletter distribution (legitimate interest under Art. 6(1)(f) GDPR). The storage in the blacklist is not time-limited. You can object to the storage if your interests outweigh our legitimate interest.

Further details on Rapidmail’s data security: https://www.rapidmail.de/datensicherheit.

10.6 Data Processing Agreement

We have concluded a data processing agreement (DPA) for the use of the above service. This legally required contract ensures that the provider processes the personal data of our website visitors only according to our instructions and in compliance with the GDPR.

11. Social Media Presences

This privacy policy applies to the following social media presences:

https://www.linkedin.com/company/memorysolution-gmbh/

LinkedIn

We maintain a profile on LinkedIn. Provider: LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland. LinkedIn uses advertising cookies.

To deactivate LinkedIn advertising cookies, please use: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.

Data transfers to the USA are based on the EU Commission’s Standard Contractual Clauses. Details: https://www.linkedin.com/legal/l/dpa and https://www.linkedin.com/legal/l/eu-sccs.

Details on how LinkedIn handles personal data: https://www.linkedin.com/legal/privacy-policy.

Facebook

We maintain a profile on Facebook. Provider: Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Meta”). According to Meta, data is also transferred to the USA and other third countries.

We have concluded a “Controller Addendum” with Meta that specifies which processing operations we or Meta are responsible for when you visit our Facebook Page. You can view this agreement at: https://www.facebook.com/legal/terms/page_controller_addendum.

You can adjust your advertising settings in your user account: https://www.facebook.com/settings?tab=ads.

Data transfers to the USA are based on the EU Commission’s Standard Contractual Clauses. Details: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381.

Privacy policy (Meta): https://www.facebook.com/about/privacy/.

Status: August 2025